tokyo138 Platform Privacy Notice
This page describes what we collect when you use tokyo138 and how we keep that data protected. We understand that your privacy matters, especially when you entrust us with account details, payment information, and gaming activity. Our approach is straightforward: we collect only what we need, we protect it with industry-standard practices, and we do not sell your data to third parties.
Our services are available only where local law permits. When you create an account on tokyo138, you provide us with personal identifiers and financial details. We use these to verify your identity, process deposits and withdrawals through partners like DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet, and to keep your account secure. This notice explains exactly how that flow works and what safeguards we have in place.
What We Collect and Why
We at tokyo138 collect your name, email address, phone number, and date of birth during account signup. We ask for these because identity verification is a legal requirement in our operating jurisdictions, and email and phone are how we contact you about account activity, withdrawal status, or security alerts.
When you make a deposit, we collect payment method details. If you use DANA, e-wallet, or mobile banking, we receive a transaction confirmation from the e-wallet provider; if you choose local payment, online payment, e-wallet, or mobile banking virtual-account transfers, we log the bank reference and timestamp. We do not store full credit-card numbers or bank-account credentials—those are handled by our payment processors, not by our servers.
We also collect information about your gaming activity: which games you play, session duration, bet amounts, and game outcomes. This data helps us detect unusual patterns that might signal account compromise, and it allows us to generate your account statement and tax documentation if required by law.
Identity Verification on tokyo138
We require government-issued ID or passport before your first withdrawal. This is not optional—it is a legal obligation in supported jurisdictions. The verification process typically takes 1-2 business days.
How We Use Your Data
Our primary purpose is account administration and fraud prevention. We match your signup details against international sanctions lists and known gambling-exclusion databases. We monitor deposit and withdrawal patterns to detect money-laundering risk. If your account shows signs of compromise—unusual login location, rapid withdrawal requests, payment method changes—we may freeze the account temporarily and contact you via email or phone to confirm the activity.
We use your phone number and email to send you transaction confirmations, promotional offers (which you can opt out of), and critical security notices. We do not sell these contact details to third parties. We do not use your data to profile you for external advertisers.
When you contact our support team in Jakarta, Surabaya, Bandung, or other regional hubs, we keep a record of your conversation. This helps us resolve disputes and improve our service quality. These records are encrypted and retained only as long as needed.
Third-Party Processors
We work with payment partners who process local payment, online payment, e-wallet, mobile banking, and local payment transactions. We also partner with online payment, e-wallet, mobile banking, and local payment for virtual-account settlements. These processors receive only the data necessary to complete the transaction—your name, account number, and transaction amount. They are contractually bound to keep your information confidential and not to use it for their own marketing.
Our customer-support platform is hosted on servers that may sit outside Indonesia. Your support tickets, including any sensitive account details you share, are transmitted over encrypted channels. We maintain data-protection agreements with all subprocessors.
Your Rights and Our Commitments
You have the right to request a copy of all data we hold about you on tokyo138. You may ask us to delete your account and associated records, subject to legal retention requirements (typically 5-7 years for financial transactions in supported jurisdictions). You may opt out of promotional emails at any time via your account settings.
We do not use automated decision-making to ban or limit your account. If we suspect fraud or money-laundering, a member of our compliance team reviews the case before any account action is taken. You have the right to appeal any decision via our support channel.
We use cookies on tokyo138 to maintain your login session, remember your game preferences, and measure site usage. Most are session-only; some persist for up to one year. You can disable non-essential cookies via your browser settings without loss of core platform functionality.
For privacy inquiries or data-access requests, contact our data-protection officer through the channels listed in the legal notice. We aim to respond within 14 business days. This privacy notice may be updated from time to time; we will notify you of material changes via email.