tokyo138 Terms of Use

We at tokyo138 operate an online gaming platform offering sports coverage, live-dealer tables, slot games, and esports markets to users in supported jurisdictions. Our Terms of Use set out the rules governing account creation, deposit and withdrawal methods, bonus claims, and dispute resolution. By opening an account with tokyo138, you agree to these terms.

This document is binding between you and tokyo138. We keep it accessible so you understand your rights and obligations. If you disagree with any term, do not open an account. If you already have an account and disagree with a change to our terms, you may request account closure and a refund of your balance.

Our services are available only where local law permits. You are responsible for verifying that access and use comply with your own jurisdiction's law. We do not offer our services in jurisdictions where online wagering is prohibited.

Account Opening and Your Responsibilities

When you create a tokyo138 account

To open an account at tokyo138, you provide your email address, create a password, and choose a username. We send a confirmation link to your email; clicking it activates your account. At signup, you declare that you are of legal age in your jurisdiction and not subject to any restriction on gaming.

You are responsible for keeping your password confidential. Do not share your login credentials with anyone. If you suspect unauthorized access, notify us immediately so we can secure your account. We are not liable for losses arising from unauthorized access if you have been negligent in protecting your password.

Identity verification before withdrawal

Before you withdraw funds, we require identity and address verification. You must upload a clear photograph of a government-issued ID (national ID, passport, or driver's license), a recent proof-of-address document (utility bill, bank statement, or official letter dated within three months), and a selfie showing your face and ID together. We review these documents within standard timeframes. Unverified accounts cannot withdraw.

If we detect suspicious patterns—multiple accounts sharing payment methods, deposits from different locations, or rapid large withdrawals—we may pause your account and request additional information. This is standard anti-fraud practice and protects all our users.

Our tokyo138 deposit and withdrawal policy

We accept deposits via six primary e-wallet methods—DANA, e-wallet, mobile banking, local payment, online payment, e-wallet—and four bank virtual-account options: mobile banking, local payment, online payment, e-wallet. E-wallet deposits settle instantly. Bank transfers settle within five to fifteen minutes. We do not charge deposit fees.

When you request a withdrawal, we route funds back to your original deposit method (mobile banking to local payment, online payment to e-wallet, etc.). Withdrawal requests are subject to standard review. Once approved, funds travel via the same payment rail as your deposit. We do not charge withdrawal fees, but your bank or e-wallet provider may apply fees depending on your account status.

We reserve the right to delay or refuse a withdrawal if we detect suspicious activity, if your account has pending disputes, or if verification is incomplete. We will notify you of the reason and any remedial steps required.

Bonus Terms, Game Rules, and Dispute Resolution

How bonuses work on tokyo138

We periodically offer promotional bonuses—welcome offers, reload bonuses tied to deposits, or free-spin credits on specific slot games. Each bonus comes with terms setting out eligibility, wagering requirements, time limits, and maximum cashout. You must meet all terms to unlock winnings from a bonus.

Bonuses are not guaranteed. We may cancel or modify bonus offers at any time. If you receive a bonus and later find it does not suit your play style, you may forfeit it. Forfeiting a bonus does not affect your primary account balance—only the bonus credit is removed.

We do not offer bonuses on deposits from users in jurisdictions where online gaming is restricted. If you access tokyo138 from a restricted jurisdiction, bonuses are unavailable to you, and we may close your account without further notice.

Game fairness and RNG certification

All slot games—such as Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways—run on certified random-number generators. Each game publishes its Return-to-Player (RTP) percentage. Live-dealer games (blackjack, roulette, baccarat, Dragon Tiger) operate under real-time dealing by licensed croupiers. Sports coverage and esports markets display odds as supplied by our data feeds.

We do not alter RTP, odds, or game outcomes by user, payment method, time of day, or account status. Games play identically whether you deposit via DANA in Jakarta or e-wallet in Yogyakarta.

When disputes arise

If you believe an error has occurred—a missing deposit credit, an incorrect game outcome, an unauthorized bet, or a payment processing failure—contact our support team within seven days of the incident. Provide your account email, the date and time of the incident, and a clear description of what happened.

We investigate all disputes. If our system is at fault, we correct the error and issue a refund or credit as appropriate. If the dispute is unresolved after our internal review, you may escalate to our complaints team. Our response time is standard business-day windows. We do not guarantee resolution within specific hours, but we commit to timely investigation.

Prohibited activity and account closure

We may close your account immediately if you:

• Access tokyo138 from a jurisdiction where online gaming is prohibited.
• Open multiple accounts using the same email, payment method, or identity.
• Attempt to exploit system vulnerabilities or engage in fraud.
• Use automated tools, bots, or scripts to play games or manipulate odds.
• Share your account credentials or allow others to use your account.
• Provide false information during signup or verification.

If we close your account due to prohibited activity, you forfeit any remaining balance. We may report serious violations (fraud, money laundering, underage access) to relevant authorities.

Limitation of liability and jurisdiction notice

We at tokyo138 provide the platform "as is." We do not guarantee uninterrupted service, zero system downtime, or perfect game fairness certification. To the extent permitted by law, we limit our liability for losses arising from service outages, technical errors, or third-party payment failures.

Our services are subject to the laws of the jurisdictions in which we hold licensing. We are not licensed in Indonesia, Japan, or other jurisdictions with outright prohibitions on online gaming. Your use of tokyo138 is at your own legal risk. We do not accept liability for legal consequences arising from your access in a restricted jurisdiction.

These terms are binding and effective upon your first login to tokyo138. We reserve the right to update terms at any time. Changes take effect immediately upon posting. If you continue to use tokyo138 after a change, you accept the new terms. If you disagree, close your account within seven days for a full refund of your remaining balance.